Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBHRM412 Mapping and Delivery Guide
Support employee and industrial relations

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency BSBHRM412 - Support employee and industrial relations
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to communicate and implement employee relations (ER) and industrial relations (IR) policies and procedures to effectively represent organisations and employers. The unit applies to individuals who work in support positions, assisting others in dealing with ER and IR conflicts and issues. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

relevant legislation, regulations, standards and codes

relevant workplace policies and procedures.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Support preparation of Employee and Industrial Relations processes
  • Source and share applicable legislation, agreements, policies and procedures with relevant stakeholders
  • Identify sources of specialist information
  • Support implementation of organisational agreements, policies and procedures according to relevant organisation, enterprise and statutory requirements
  • Communicate the organisation’s ER and IR procedures to relevant stakeholders according to relevant organisation, enterprise and statutory requirements
       
Element: Support industrial relations
  • Identify relevant terms and conditions of employment, employee entitlements, awards, agreements, and individual work contracts
  • Provide support to relevant stakeholders in simple IR disputes
  • Provide support to relevant stakeholders in negotiation of employee awards, agreements, and workplace conditions
  • Record and maintain relevant documents
       
Element: Support employee relations
  • Identify relevant grievance and conflict resolution processes
  • Provide support to relevant stakeholders in resolution of simple ER conflicts
  • Record and maintain relevant documents
       
Element: Contribute to continuous improvement
  • Assist required stakeholders to identify issues in ER and IR processes
  • Contribute to development of continuous improvement activities
  • Record and maintain documentation relating to continuous improvement
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

prepare and support ER (employee relations) and IR (industrial relations) processes for an organisation or work area, on at least two occasions.

In the course of the above, the candidate must:

locate information required to identify relevant legislation, agreements, policies and procedures

use effective communication techniques to support the resolution of simple workplace grievances and conflicts

provide accurate written and oral advice about industrial matters

use strategies to monitor and gather feedback on the implementation of industrial relations policies and procedures.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key aspects of ER and IR and application in the workplace

relevant industrial relations policies and procedures

key features of grievance resolution policy and procedures

relevant legislation, codes of practice and national standards

relevant state/territory and federal industrial relations systems

key sources of expert advice relevant to performance evidence.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Source and share applicable legislation, agreements, policies and procedures with relevant stakeholders 
Identify sources of specialist information 
Support implementation of organisational agreements, policies and procedures according to relevant organisation, enterprise and statutory requirements 
Communicate the organisation’s ER and IR procedures to relevant stakeholders according to relevant organisation, enterprise and statutory requirements 
Identify relevant terms and conditions of employment, employee entitlements, awards, agreements, and individual work contracts 
Provide support to relevant stakeholders in simple IR disputes 
Provide support to relevant stakeholders in negotiation of employee awards, agreements, and workplace conditions 
Record and maintain relevant documents 
Identify relevant grievance and conflict resolution processes 
Provide support to relevant stakeholders in resolution of simple ER conflicts 
Record and maintain relevant documents 
Assist required stakeholders to identify issues in ER and IR processes 
Contribute to development of continuous improvement activities 
Record and maintain documentation relating to continuous improvement 

Forms

Assessment Cover Sheet

BSBHRM412 - Support employee and industrial relations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

BSBHRM412 - Support employee and industrial relations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: